We are committed to protecting your privacy. All information will be collected lawfully and in accordance with the Data Protection Act 1998 and GDPR.
We may collect and process the following data about you:
- Information that you provide by filling in forms on our website or contacting us through telephone, email or letter.
- We may record when and how you have contact us including your ip address, phone number and address information as appropriate
- We record customer contact details, orders, invoices and payments when you enquire or order products or services with us
Where we store your personal data
- The personal data that we collect from you will be stored primarily offline but not excluding on our servers inside the European Economic Area (EEA).
- By submitting your personal data, you agree to this transfer, storing or processing.
Disclosure of your information
- We may disclose your personal information to our web hosting providers where this is necessary to provide you with customer service
Access to information
The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
What are Cookies and how are they used on our website?
A cookie is text-only information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. Without a cookie every time you open a new web page the server where that page is stored will treat you like a completely new visitor.
We also anonymously capture visitor statistics using Google Analytics which also stores cookies to understand whether you are a new visitor or a returning visitor.
There are a number of ways to manage cookies. If you use different computers in different locations you will need to ensure that each browser is adjusted to suit your cookie preferences.
Some modern browsers have a feature that will analyse website privacy policies and allow a user to control their privacy needs. These are known as “P3P” features (Privacy Preferences Platform).
Enabling Cookies based on privacy settings:
You can make Internet Explorer only accept cookies that do not hold personally identifiable data (like ours) by setting your privacy slider to ‘High’. To do this go to:
Tools -> Internet Options -> Privacy -> Default and then move the slider to ‘High’.
Blocking all Cookies:
You can make Internet Explorer accept no cookies at all by setting your privacy slider to ‘Block All Cookies’. To do this go to:
Tools -> Internet Options -> Privacy -> Default and then move the slider to ‘Block All Cookies’.
You can easily delete any cookies that have been installed in the cookie folder of your browser. To delete cookies in:
Internet Explorer go to Tools -> Internet Options -> Delete Cookies
Netscape go to Tools -> Cookie Manager -> Manage Stored Cookies -> Remove All Cookies
Once you delete these files, you will have no more cookies and your browser will no longer send or receive new cookies.
For further information on cookies please visit the www.aboutcookies.org website.