Privacy and Data Protection Policy

We are committed to protecting your privacy. All information will be collected lawfully and in accordance with the Data Protection Act 1998 and GDPR.

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our website or contacting us through telephone, email or letter.
  • We may record when and how you have contact us including your ip address, phone number and address information as appropriate
  • We record customer contact details, orders, invoices and payments when you enquire or order products or services with us
  • We may use cookies to record data about your visit to help provide you with information and to capture generic/non-personal information about our website performance. Please see further information below regarding cookies.

Where we store your personal data

  • The personal data that we collect from you will be stored primarily offline but not excluding on our servers inside the European Economic Area (EEA).
  • By submitting your personal data, you agree to this transfer, storing or processing.
  • We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Disclosure of your information

  • We may disclose your personal information to our web hosting providers where this is necessary to provide you with customer service
  • We may have a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or to protect our rights, property, or safety, or that of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Access to information

The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

What are Cookies and how are they used on our website?

A cookie is text-only information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are.  Without a cookie every time you open a new web page the server where that page is stored will treat you like a completely new visitor.

On this website we use cookies to ensure that you are recognised when you move from page to page within our site and that any information you have entered is remembered.

We also anonymously capture visitor statistics using Google Analytics which also stores cookies to understand whether you are a new visitor or a returning visitor.

Because cookies are harmless files they cannot look into your computer and find out information about you, your family, or read any material kept on your hard-drive.  It is technically impossible for cookies to read personal information.

Managing cookies

There are a number of ways to manage cookies.  If you use different computers in different locations you will need to ensure that each browser is adjusted to suit your cookie preferences.

Some modern browsers have a feature that will analyse website privacy policies and allow a user to control their privacy needs. These are known as “P3P” features (Privacy Preferences Platform).

Enabling Cookies based on privacy settings:
You can make Internet Explorer only accept cookies that do not hold personally identifiable data (like ours) by setting your privacy slider to ‘High’. To do this go to:

Tools -> Internet Options -> Privacy -> Default and then move the slider to ‘High’.

Blocking all Cookies:
You can make Internet Explorer accept no cookies at all by setting your privacy slider to ‘Block All Cookies’.  To do this go to:

Tools -> Internet Options -> Privacy -> Default and then move the slider to ‘Block All Cookies’.

Deleting Cookies
You can easily delete any cookies that have been installed in the cookie folder of your browser.  To delete cookies in:

Internet Explorer go to Tools -> Internet Options -> Delete Cookies

Netscape go to Tools -> Cookie Manager -> Manage Stored Cookies -> Remove All Cookies

Once you delete these files, you will have no more cookies and your browser will no longer send or receive new cookies.

For further information on cookies please visit the website.